Mobile Coffee Bar Booking

Cancellation Policy

Securing Your Date - A 50% non-refundable deposit is required to secure your event date - Remaining balance due 5 days prior to your event date - We accept credit cards, electronic transfers, and business checks (when received 14 days prior to event) Booking Timeline - Signature Package: Minimum 21 days advance booking required - Royal Package: Minimum 30 days advance booking required - Holiday season (Nov-Dec) events require minimum 45-day advance booking - Rush booking (when available): Additional $250 fee CANCELLATION & CHANGES Cancellation Policy - More than 30 days prior to event: 50% of deposit refunded - 15-29 days prior to event: Deposit non-refundable, but can be applied to future booking within 6 months (minus $150 rebooking fee) - 14 days or less prior to event: No refund, full payment required Rescheduling - More than 30 days prior to event: One-time complimentary rescheduling within 6 months of original date - 15-29 days prior to event: $150 rescheduling fee, subject to availability - 14 days or less prior to event: Treated as cancellation, new booking and deposit required Changes to Guest Count - Final guest count due 10 days prior to event - Increases to guest count: Subject to approval, additional fees apply - Decreases to guest count: No reduction in package price once confirmed SERVICE DETAILS Service Area - Base pricing includes locations within 15 miles of our Tempe café (51 W Elliot Rd ste 105) - Travel fee: $2.50 per mile beyond 15-mile radius - Service in areas beyond 30 miles subject to minimum order requirements - Extended setup fee may apply for difficult access locations or venues without elevator access Service Duration - Standard service duration: 3 hours - Setup requires 60-90 minutes prior to service time (not counted in service hours) - Breakdown requires 45-60 minutes after service ends - Extended service available at hourly rates specified in package details - Early arrival or delayed breakdown: $125/hour

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